How tech usurped the word ’empathy’ — VentureBeat

GUEST: Six years ago, during a tense job interview, an executive asked me what the most important trait was for a product leader. I responded, discerned the frustration in his movements, and then responded again. He cut me off. “No, no, no … the most important trait is empathy.” I left the interview dejected ……

via How tech usurped the word ’empathy’ — VentureBeat